AI Operations Case Study

Repeatable Decision Procedure

Process Design · Codified August 2026, in weekly use

Project Overview
Category
Agentic AI Operations for Services Firms
A recurring, judgment-heavy decision from my own operation, documented and codified as a reusable procedure
My Role
Process Owner
Wrote the procedure, run it weekly, refined it against real results.
Engagement Type
Standing Procedure
Run against every incoming contract opportunity, every week.
28.5%
Proposal-to-Interview Rate
50%
Interview-to-Hire Rate
8
Documented Contracts Won

Every week, the same judgment call any services firm makes on inbound leads.

Is this client real, is the scope right, can I actually deliver, is it worth the resource to chase. Done ad hoc, it was inconsistent and slow: the same posting could get a yes on Monday and a no on Thursday, depending on mood and time pressure, with no fixed standard behind the call.

I wrote it down as a two-track procedure: client and deal risk assessed separately from actual capability fit, checked against a verified record of what I've really done, with a hard rule to skip anything I can't honestly back up.

Two tracks, never blended into one gut call

Client and deal risk (payment history, hire rate, review signal) is assessed separately from actual capability fit, checked against a verified record of real, demonstrated work. Any screening question I can't honestly back up is a hard skip, not a workaround. The decision, and the reasoning behind it, gets logged every time.

Faster, more consistent, and it catches optimism drift

Since running it as a standing procedure, screening time is cut roughly in half, and close to half of what gets reviewed now earns an honest skip, which redirects effort to the opportunities I can actually win. The part that matters most: when a screening question would need me to overstate what I've done, the procedure won't draft around it. It asks for something real, or it tells me to walk away.

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Let's Talk

This is the exact shape of a services firm's lead-qualification and scoping workflow. If yours runs out of one person's head, I'd love to hear about it.

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